Overview

Once a refund is approved, the amount will be processed within 5–7 working days.

The refunded amount will be credited back to the original payment method (UPI, Debit Card, Credit Card, Net Banking).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Banks or payment gateways may take additional time to reflect the amount in the customer’s account.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds Policy:

At Bright Cars we thank our customers for purchasing from our website. Also, we recommend you carefully read our policies, conditions as well as terms of use. This will give you all the important information regarding our obligations and your rights as our customers for any purchase that you make on our website.

We strive to meet your expectations, make efforts to ensure all orders placed are delivered as per the specifications of our customers, and stick to the timelines for shipping and delivery.

• If due to any reason the order isn’t shipped out by brightcars.live  then the order can be canceled and your money will be refunded to you. If your shipping address is not serviced by our logistics division, we will automatically cancel your order and refund you.
• Refunds for wrongly ordered or mistaken orders or ordered for different models  will be issued after a 2.4% deduction (payment gateway fee).
• We suggest our customers not accept the delivery in case of damaged packaging. Simply refuse to take the order and inform us immediately so that we can take further action.
• It is the customer’s responsibility to not accept the damaged shipment or if the package is already opened. However, if the product is found to be damaged after opening the package, the customer should write to us or call us to log in the issue on the same day. If the customer fails to do that in the given time period mentioned in the Return policies, then he/she will not be eligible for free returns.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refund Process:

To initiate a refund kindly write to us at info@brightcars.live or call us at 070116 83584, 07303118060 to speak to our customer support agents or you can directly generate the refund request from our website. They will be glad to assist you with your refund request.

Refund Cycle:

The complete refund process will take 30 working days.

The Brand and Logos used in this Website are only for reference purposes, as we sell car-specific Products. In no way these brand names and logos are affiliated or owned by us. Our company has no wrong intention to use these brand names and logos.

Return Policy

Bright Cars – Car Detailing Studio & Car Accessories Easy Return Policy

When a return is raised Bright Cars Accessories shall verify and check the authenticity of the complaint and If Bright Cars Accessories is convinced the complaint is genuine the Bright Cars Accessories will process the complaint about the replacement. Always ensure before accepting the order that the packet is not damaged if a packet is in damage condition don’t accept the packet and immediately inform Bright Cars Accessories at info@brightcars.live Or call us at 070116 83584, 07303118060

If you received a damaged or faulty product then you have to notify Bright Cars Accessories in 48 Hours of working days after receiving the order along with a unboxing video, that is a video while opening the products .

If you are failing to notify in 48 hours Bright Cars Accessories will not be liable for failure to return or replace the order. The product should be returned in good packaging and with the original invoice.

The prepaid order will be refunded within 7 Days through online bank transfer or via check order refunded in a bank account or cashback in your account.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@brightcars.live

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@brightcars.live and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

When a return is raised Bright Cars Accessories shall verify and check the authenticity of the complaint and If Dolphin Accessories is convinced the complaint is genuine the Dolphin Accessories will process the complaint about the replacement.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@brightcars.live for questions related to refunds and returns.